To return faulty items see our Returning Faulty Items policy.įor items ordered on from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. Please Contact Us and see About Items That Can’t Be Returned. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. We cannot guarantee that NFA will receive your returned item(s).You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item(s). To return your product, you should mail your product to: 1301 S Virginia St, Reno NV 89502, United States If the item(s) wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return. Once the returned item(s) is received, a gift card will be mailed to you. If the item(s) was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item(s), send us an email at and bring your item(s) to: 1301 S Virginia St, Reno NV 89502, United States. We only replace products if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. ![]() If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. ![]() Please note that Nevada Fine Arts does not allow returns or exchanges on the following items: All sales are final on discontinued and clearance products and cannot be returned or exchanged for any reason. A receipt or proof of purchase is required for all returns or exchanges. To be eligible for a return, your item(s) must be unused, in its original condition, and in the original product packaging. You can return your product for store credit, a different product, or a refund to the original payment method. If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 10 days of purchase.
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